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FAQ

How long is the order processing time?

We know you can't contain the excitment on your purchases and would like to send it to you asap. Unless under exceptional circumstances, we will process your order within one business day and hand it over to our delivery partner. Business day refers to Monday to Friday, except holidays.

How long is the delivery time?

Local (Singapore) delivery typically takes 2 - 3 business days. For international delivery, estimated delivery time will be provided to you at check out when you select the service provider. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times serves as a guide only. Date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery, and the items ordered.

Returns

You will be given 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition as per delivered. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Email us at enquiry@chinatownhc.com.sg, indicating which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement or refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping of returned items

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

What kinds of payment methods do you accept?

Chinatown Heritage Centre accepts all major credit cards supported by VISA, MasterCard and PayPal. We also receive payments via PayNow or Bank Transfer.

Questions?

If you have any questions about the delivery and shipment or your order, please contact us at enquiry@chinatownhc.com.sg

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